{"id":45770,"date":"2021-11-15T17:19:35","date_gmt":"2021-11-15T21:19:35","guid":{"rendered":"https:\/\/www.artm.quebec\/?post_type=faq&#038;p=45770"},"modified":"2025-05-06T13:48:56","modified_gmt":"2025-05-06T17:48:56","slug":"it-takes-me-several-tries-to-read-my-opus-card","status":"publish","type":"faq","link":"https:\/\/www.artm.quebec\/en\/faq\/it-takes-me-several-tries-to-read-my-opus-card\/","title":{"rendered":"It takes me several tries to read my OPUS card."},"content":{"rendered":"\n<p>Your phone\u2019s protective case, shell or NFC location might be causing the problem.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please take your phone out of its case or shell and try again.<\/li>\n\n\n\n<li>While maintaining contact between your phone and OPUS card, slide it down your phone. It will vibrate once you hit the detection area.<\/li>\n<\/ul>\n\n\n\n<p>Depending on the phone model, you might need to place your OPUS card on the front or back of the phone to read it. Try positioning the card against the phone\u2019s surface in different spots to check all possible locations.<\/p>\n\n\n\n<p>If you are still having difficulties reading your card\u2019s contents, please let us know by opening the contact form in the section Support\/Contact us of the app.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":116,"template":"","faq_groups":[178],"class_list":["post-45770","faq","type-faq","status-publish","hentry","faq-group-opus-card-reading"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>It takes me several tries to read my OPUS card. &#8211; Autorit\u00e9 r\u00e9gionale de transport m\u00e9tropolitain | ARTM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artm.quebec\/en\/faq\/it-takes-me-several-tries-to-read-my-opus-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"It takes me several tries to read my OPUS card. &#8211; Autorit\u00e9 r\u00e9gionale de transport m\u00e9tropolitain | ARTM\" \/>\n<meta property=\"og:description\" content=\"Your phone\u2019s protective case, shell or NFC location might be causing the problem. 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