Frequently asked questions

When you board the bus, your fare must be activated. Once on board the 747 bus, the driver will give you a transfer that will allow you to travel in zone A (agglomeration of Montréal) by bus, metro, train or REM for the next 24 hours. This transfer also acts as proof of payment for your trip on the bus.

However, we recommend that you activate your fare only a few minutes before departure.

No. Fare activation is irreversible. Activating the fare requires dual validation by the user to avoid this handling error. In accordance with the policy on transit fare exchanges and refunds, a “YUL Aéroport Mtl-Trudeau” digital transport fare purchased or activated by mistake will not be eligible for a refund.

The “YUL Aéroport Mtl-Trudeau” fare is neither exchangeable nor refundable.

Yes. You can activate several fares if you are more than one passenger. A fare must be activated for each passenger. All passengers must remain together during the trip.

• However, you can only activate one fare at a time:
  • Access your fare wallet (by clicking the ticketing icon or via the main menu in the top left-hand corner), select a fare, activate it and repeat the operation.
  • To view activated and valid fares individually, return to your fare wallet and select “Activated.”

If a fare is activated by mistake, it cannot be cancelled or refunded.

Once activated, the fare is valid for 120 minutes. You can check the activation and expiry times at any time via the app. When the validity period has expired, the fare will display “expired.”

Once on board the 747 bus, however, the driver will give you a transfer that will allow you to travel by bus, metro, train and/or REM throughout the agglomeration of Montréal (zone A) for the next 24 hours.

Unfortunately, the “YUL Aéroport Mtl-Trudeau” digital fare purchased on the Chrono app cannot be used without an Internet connection. An Internet connection (WiFi or cellular data service) is required to complete the purchase, as well as to activate the fare and ensure its validity during use.

To activate your “YUL Aéroport Mtl-Trudeau” digital fare, go to the “Bus 747—YUL / centre-ville” page (accessible via the app menu), select a previously purchased fare, then click the “Confirm activation” button.

From that point on, your fare will be valid for 120 minutes.

Yes. Please note, however, that the 120-minute validity period will begin upon activation.

Your fare must be activated no later than when you board the Société de transport de Montréal (STM) 747 bus. From the moment the fare is activated, it is valid for 120 minutes.

Please note that an Internet connection (WiFi or cellular data services) on your smartphone is required to activate your fare and ensure its validity during use.

When boarding the bus, show the driver your activated fare.

Protecting your data is a priority.

The functionality for Chrono’s “YUL Aéroport Mtl-Trudeau” digital fare payment is provided by Stripe. Stripe’s Privacy Policy can be viewed on its website: https://stripe.com/fr-ca-ca/privacy

Only credit cards are accepted for payment in the app.

• In Chrono: Visa and Mastercard (local and foreign), including prepaid cards.

Yes.

For Chrono:

• You can buy up to 10 fares at a time and keep them until you activate them.
• Each fare is activated individually (one fare at a time).
• Please note, however, that no fare can be refunded, whether or not it has been used.

Yes, but only on Chrono. Simply activate your “YUL Aéroport Mtl-Trudeau” digital fare when you board the 747 bus.

Yes. An Internet connection (WiFi or cellular data service) is required to complete the purchase, as well as to activate the fare and ensure its validity during use.

In the Chrono app menu, select “Bus 747—YUL / centre-ville.”

If you have an account and are logged in, you can then begin the purchasing process. Otherwise, you will need to log in or create an account.

From the app menu, select “Chrono Account.” At the bottom of the page, click “Create an account,” then follow the onscreen instructions. You will need to provide a valid email address in order to receive a confirmation email allowing you to validate the creation of the account.

Yes, an account is required. To create an account, you must provide a valid email address and your credit card information. Your transaction receipts will be sent to this email address.

The Chrono app is available in French and English. The app language is based on the language set on your phone. If your phone is configured in English, then the app will be in English. If your phone’s language is not English or French, the default language of the Chrono app will be French.

In accordance with current regulations, children aged 11 and under travel free of charge on public transit services at all times when accompanied by a person aged 14 and over who is responsible for their supervision and has a valid, validated fare.

In this case, a person aged 14 and over can purchase their “YUL Aéroport Mtl-Trudeau” digital fare, activate it and show it to the 747 bus driver within two hours. At that time, if accompanied by a child or children aged 11 and under, the children will be admitted on board without a fare.

A person aged 14 and over may not accompany more than five children aged 6 to 11. At all times during the trip, children must remain in the presence of the person accompanying them.

Children aged 12 and over, or any children in addition to the above-mentioned ratio, must pay their fare.

No. The fare is only valid on STM bus line 747. It cannot be used on any other bus or other modes of public transit (metro, train, REM, paratransit).

Once aboard the 747 bus, upon presentation of an activated “YUL Aéroport Mtl-Trudeau” digital fare, the driver will visually validate the fare and give you a transfer that will allow you to travel by bus, metro, train and/or REM throughout the Montréal agglomeration (zone A) for the next 24 hours.