I bought a fare on the Chrono application, but the fares don’t seem to have been loaded/added to my OPUS card. What should I do?

I bought a fare on the Chrono application, but the fares don’t seem to have been loaded/added to my OPUS card. What should I do?

8 March 2024

Once you have paid for a fare, you have 30 minutes to add it to your OPUS card.

If the fare has not been added to the card, please open the application again. The system will remember that you have a fare waiting to be loaded.

If the fare is still not added to your OPUS card, don’t worry. The transaction will be automatically cancelled after 30 minutes and the amount will be refunded to your credit card.

If this is not the case, please contact the support team by completing the contact form available in the “Support” section, under “Contact us” in the application’s main menu, or by calling 514-280-5895.