Your phone’s protective case, shell or NFC location might be causing the problem.

• Please take your phone out of its case or shell and try again.
• While maintaining contact between your phone and OPUS card, slide it down your phone. It will vibrate once you hit the detection area.

Depending on the phone model, you might need to place your OPUS card on the front or back of the phone to read it. Try positioning the card against the phone’s surface in different spots to check all possible locations.

If you are still having difficulties reading your card’s contents, please let us know by opening the contact form in the section Support/Contact us of the app.